Meet the team

Alex L

Since the age of 16, Alex has lived and breathed the automotive industry. Starting as an apprentice mechanic in his family business he now holds the position of Managing Director after helping grow the company to 10 locations and 100 staff.

Alex has a particular interest in reporting, data and business intelligence, specialising in Power BI concepts and creations.

Dawn

Dawn has over 20 years’ experience within the automotive industry in many roles. Working for a prestigious manufacturer for many years she gained knowledge and became experienced in customer service, automotive repair, customer satisfaction/retention and warranty issues. She is also a strong sales professional.

Since then Dawn has become an experienced branch manager within a multi-location garage ensuring all key KPI’s were met, her branch was profitable and was ran as efficiently as possible.

Dawn’s main role now is software implementation and business consultancy. With a demonstrated history of working in the automotive industry, she is able to advise on almost all aspects of running a successful autocentre.

Alex G

Alex is the finance specialist at coLaunch.

Alex graduated in Accountancy at the University of Hull in 2007. Following this he undertook a graduate trainee scheme in an accountancy practice where he worked for over 10 years with a range of clients in different sectors before moving into industry where he is now a Finance Director of a multi branch autocentre.

Not surprisingly, Alex has a keen eye on the numbers, and how these can be interpreted to both monitor your past performance and to enable business decision making for the future.

Rhys

Before coming to coLaunch, Rhys ran a successful garage business for 9 years, employing 6 members of staff and he has a strong background in mechanical engineering and problem solving. He now holds a pivotal role in both software support and implementation with a keen interest in system analysis and development.

Rhys is a valuable addition to the team, allowing coLaunch to continue to be both reactive and forward-thinking when developing solutions to any situations.

Leigh

Leigh has been involved in the Software industry since the age of 18, starting out as an apprentice and has worked her way into leadership roles. With qualifications in Business, IT & Communications, this gives her the ability to look at situations from multiple angles to get the best solution.

Leigh enjoys helping customers and getting to the bottom of a good head scratcher.

Marcis

From a young age, Marcis has been hands-on with technology. In addition to that, he holds qualifications in Information Technologies and Communication, which have helped him expand his knowledge within the industry. The start of his career was built around the hospitality industry, and over 5 years, he progressed from customer service to management level, gaining a deep understanding of the right processes when it comes to customers and business. Marcis then made a decision to finally return to IT and continue pursuing his career, aligning himself with his true interests. His early knowledge of IT and hospitality experience proves to be a good combination, enabling him to provide the best service possible to their customers.

Michael

With an ever-growing interest in Software and Technology, Mikey decided to dive into the garage software industry. With a background in recruitment, he comes equipped with the skills and experience needed to communicate with and assist our customers effectively. Effortlessly fitting into the GH Launch team, along with his passion for the industry, he continues to learn and develop efficiently.
Being no stranger to fast-paced environments, Mikey isn’t shy of a challenge as he isn’t afraid to tackle things head on!

Reuben 

Reuben, is a passionate car enthusiast who recently rejoined Garage Hive after a year-long detour into video editing within the automotive industry. He initially joined Garage Hive at 17, after leaving an apprenticeship that didn’t quite fit, Reuben used his time away to sharpen his skills and stay connected with the industry. Now back at Garage Hive, he is more driven than ever.

Outside of work, Reuben enjoys fixing small car issues and diving into tech problems, from troubleshooting software to repairing gadgets. His love for problem-solving and hands-on work keeps him constantly learning and growing.

Elliot

Elliot has gained invaluable experience since the ages of 18 building relationships with new clients and maintaining relationships with business clients helping them transition to new improved ways of working, and working closely with them to help embed these changes.

Elliot has a essential role in looking after new and current garage owners from their initial contact with our organization, helping them throughout their journey in becoming fully fledged GarageHive users.

Jacob

Jacob has 12 years of experience in the customer service industry, having gained extensive knowledge and skills in handling various customer needs and issues. Over the years, I’ve worked with multiple Customer Relationship Management (CRM) systems, giving you a strong understanding of different tools and technologies that optimize customer interactions. Additionally, you’ve taken on additional responsibilities such as training new employees, which has further honed your ability to communicate complex processes and foster team growth. My experience has made me adaptable, efficient, and skilled at problem-solving in fast-paced environments.

Tom L

Tom has a wealth of management and training experience within the motor industry. He has spent over 12 years working for a well known national autocentre and parts supplier within both on-site and head office capacities.

Tom has also gained experience working for the UK’s largest apprenticeship provider working alongside key corporate clients to achieve training and coaching needs.

Tom heads up our onsite and remote training and is key to the relationship with customers both before and once a garage is live.

Izzy

Izzy has spent 4 years in her previous role in team leadership and development where she has built on her training and coaching skills. Having completed a Level 5 Coaching apprenticeship, she fits in perfectly with the training and implementation team.

Her skills and experience will help to encourage users and ensure a smooth transition onto Garage Hive.

Tyler

Tyler has a wealth of expertise in Business & Administration, particularly in managerial roles with a focus on implementing organisational change and improving processes.

He has a strong passion for developing both procedures and individuals to help enhance work quality and efficiency.

Matt

Matt started his career at Halfords, progressing through various roles, including store management, over 15 years. He then took an opportunity to work at Specialized Bikes as a workshop manager, where he enjoyed working on high-end mountain bikes and the latest cycling electric motor technology.

Now a software consultant at CoLaunch, Matt helps businesses optimise Garage Hive solutions. A tech enthusiast, he enjoys PC gaming, films, and the occasional anime binge.

Adam 

Adam has previously worked at Garage Hive as a software consultant for two years, where he honed his technical skills and provided valuable insights to clients. He then spent the last year working front of house at a VAG specialist, gaining hands-on experience and a deeper understanding of customer needs. Now, Adam is back with real-life experience to pass on to our customers.

His skills and experience will help to encourage users and ensure a smooth transition onto Garage Hive.

Emma

Emma brings over 15 years of sales and customer service expertise—10 of those in the automotive sector. With a passion for front-of-house operations and an unwavering commitment to delivering top-tier customer experiences, Emma excels at mentoring teams and creating an environment where both customers and staff can thrive. Driven by a deep love of learning and teaching, Emma is excited to inspire and empower clients to reach new levels of success.

Natalie

Natalie graduated with a first class Business Management and Marketing degree from Nottingham Trent University in 2015. Since then she has gained experience in various roles in different management, marketing and accounts settings.

In order to build on her knowledge further, she completed her AAT qualifications in Bookkeeping and Accountancy becoming an AATQB Bookkeeper in 2019. Over her time within the industry she has gained a wealth of experience in a multi branch autocentre setting.

Abi

After completing my business studies qualification in 2018 I joined the Automotive industry shortly after and have gained a wealth of experience working within the accounts department at a main vehicle dealership for over 4 years before joining the coLaunch in 2022 to further my career.

Rachel

When I left school I did an apprenticeship in Business Administration – however since then, I have passed both Level 2 and 3 AAT Bookkeeping qualifications.

I enjoy working in an office environment, speaking to new clients, and gaining more knowledge and skills each day.

I hope to continue to progress within the financial sector within coLaunch, moving up to management accounts is my next goal and from there to keep challenging myself even more.

Tom R 

Tom has over 3 years of working within the financial side of the motor industry being based at Pendragon PLC working with multiple manufacturers within the sector. 

Tom has moved to CoLaunch to further his knowledge and looks forward to being a key part of the finance team.  

Gemma 

First time that I’m working within this industry as I have previously worked for British Gypsum as their credit controller for many years then moved onto the NHS sector looking after the finances for GP surgery’s which was more of a challenge as they didn’t have process set up but was rewarding & done all I could with them.

I am looking forward to my new journey within the accounts team & Seeing were the future takes me with CoLaunch.